Terms & Conditions - F.A.Q

Reservations

Our web rates are dynamic. That means they are changing automatically, up or down depending on the availability in a given period. However they are usually cheaper than our local rates by 5 to 10%. That comes as a result of two distinct discount schemes. Our Seasonal Discount Campaigns and our Permanent Discounts linked to the Method of Payment.
Certainly! With our special Advance Booking Offer, you will receive a 10% discount on top of the already discounted prices provided your reservation is made and paid in full at least one month in advance. The discount is 5% for the reservations made and paid in less than a month in advance. Also you are benefiting from our frequent seasonal discounts.
For car rental the minimum age is 21 and the maximum is 75 depending on the car category. Young drivers between 21 and 24 are paying a little extra for the optional Full Insurance (F.D.W.) if selected and so are the senior drivers of age 72 to 75. For scooter rentals, the minimum age is 18 and for the ATVs is 23.
For renting any vehicle you need to have a valid Driver’s License issued at least 12 months prior to your rental date. For all EU countries and for many countries outside EU, the National License is sufficient. For some countries that include Russia, China, Japan, South Korea, the International Driving Permit is required. If you are not sure whether an I.D.P. is required for your country, please ask us before you make a reservation.
A valid driver’s license type B or AM, or higher is required for 50cc scooters.
A valid driver's license type A1 or higher is required for 125cc scooters.
A valid driver's license type A2 or higher is required for 200cc and 250cc.
For ATVs (quads) we require driver's license type B.
Child seats are mandatory in Greece and must be requested at the time of booking. For older children, we provide booster seats. Faros Rentals guarantees all child seats or booster seats booked and confirmed at least 7 days before the rental.
We only require 20% of your rental cost in order to secure your reservation. Reservations without the payment of the deposit are not accepted and you will be notified by email. You will also be presented with the option to pay the total amount of your rental in advance and benefit from the extra discount provided your reservation is made at least one month prior to your rental. If you choose to pay only the deposit of 20%, the rest must be paid on pick-up, either by credit/debit card or with cash. By choosing to pay the remaining part of the rental with cash on pick-up, you will also be offered an additional discount.
We will refund your payment in full, regardless of the amount paid, if you cancel your booking up to 30 days prior to your rental. For cancellations after this date and up to 72 hours prior to your rental, we refund 80% if you have paid the full amount at the time of the reservation.
All payments made using a credit/debit card are processed through the electronic payment platform of "Nexi e-Commerce" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Our Insurance Policy

Third-Party Liability (T.P.L.) is a form of liability insurance and is always included in our basic rental rates. You don't pay extra for T.P.L. insurance. Third-Party Liability protects the insured driver against damages caused to a third party that is, a person or property. Third-Party Liability can cover expenses such as hospital care, lost wages, or repairs to the other car’s bodywork.
Collision Damage Waiver (C.D.W.) is included in our rental rates and cover damage to the rental vehicle that may happen due to traffic collisions. The damage covered by C.D.W. generally includes the car’s bodywork but not such items as windows, mirrors, wheels, tires, and undercarriage for which there is a separate optional insurance. With C.D.W. there is still a certain amount of money that the customer has to pay when damage occurs. This sum is called excess (or deductible) and varies depending on the car model. As with any policy, the C.D.W. will not cover any costs if the rental company’s terms and conditions have been violated or if the damage has occurred while driving the vehivle off-road. The excess can be eliminated or reduced by purchasing the optional insurance F.D.W. when applicable.
Full Damage Waiver (F.D.W.) is an optional insurance that if purchased eliminates or reduces (depending on the car category) the excess (or deductible) of the C.D.W. insurance. That is, in case of an insurance event, the renter does not pay anything or very little provided the terms of the car rental agreement and the insurance agreement are met. The F.D.W. is offered only for car rentals and not of any type of bikes or ATVs.
Theft Protection (T.P.) covers the cost of replacing the rental car if it is stolen during the rental period and is subject to an excess or deductible amount equal to the one of the C.D.W. insurance. The F.D.W. if accepted does not release the driver of his obligation to pay the excess amount in case of theft. T.P. doesn’t cover the cost of repairing the car if it is damaged when someone tries to steal it. “Faros Rentals” offers Theft Protection to its clients free of charge provided the car has not been ferried outside the island without the previous written permission of the company. For Theft Protection cover to take effect, the renter is obliged to file a police report within 24 hours of theft and notify the rental company immediately.
No they are not. All mandatory insurances are included in the rates. There are some optional policies, such as Full Damage Waiver, Wheels/Underside and Glass, Personal Accident Insurance and Second Driver insurance which are clearly presented as optional extras during the online reservation process.
FAROS RENTALS provides the optional insurance W.U.G. for cars only, which covers damages to wheels, tires, undercarriage and glass as far as they were not done intentionally and the car was not driven off-road. It is available by paying the daily amount of €7 for all car groups.
When hiring a car, you are required to leave a Refundable Security Deposit by Credit/Debit Card Pre-authorization or with Cash, equal to the insurance "EXCESS" amount. If you purchase the optional Full Damage Waiver (F.D.W.) insurance, the "excess" is reduced to only €50 or €300 depending on the car type.

Car Pick-up and Return

Our new offices are located 500m from Zakynthos International Airport. If you have reserved your car to be collected at the airport, our company's representative will be expecting you in the Airport’s meet-and-greet designated area at the specified time stated in your car-rental voucher. They will hold a sign with our company's logo or your name and they will immediately drive you to our offices where you will sign the rental documents and pick-up your car. In case you arrive at a different time than the one stated in your voucher, you can call us so we can arrange for your immediate pick-up.
You can pick-up or drop-off your rented vehicle anytime between 8am to 9pm. Outside these hours, an out-of-hours fixed fee applies and is automatically added to your rental bill.
You can collect or return your rental vehicle at your accommodation anywhere in the island and even at Zakynthos town port or at the bus station. Most of the island's resorts and pick-up points are included in the locations’ drop- down list where you can select your location during the first step of the reservation process. You will be informed of any delivery fee if applicable. If your accommodation’s location is not listed, please fill in the name and place of the hotel in the comments section or send us an inquiry before making your booking.
We are using a "same to same level" fuel policy. On return, the rented vehicle should have the same quantity of fuel as when it was picked-up.
You can contact us and we will arrange for you to keep your vehicle longer as long as it is available. In any case, we will do our outmost to find you a replacement vehicle. For the extended period, you will be charged according to the price that you paid originally. In case of no early notice, extra fees may apply.

During your Rental

You can only take the rented car outside Zakynthos - but only within national boarders – after a written approval from FAROS Rentals. There is a flat charge of 40€ regardless of the distance covered or the number of days outside the island. Motorbikes and ATVs are not allowed to be taken outside Zakynthos island due to insurance restrictions.
Yes they are and we provide them to our customers free of charge. The customer is responsible for any fines for not wearing a helmet and he is obliged to notify FAROS RENTALS for any fines received. For helmets not returned, the replacement charge is €40.
Yes you can. For the extended period local, discounted rates will apply.
We provide our customers a 24/7 free road assistance in case of a mechanical failure or accident. In case of punctured tire in a car, the driver is obliged to replace it themselves using the available spare tire and return the car to the office at their earliest convenience possible.